Last updated: 21 July 2026
In short: full refund any time before we start building your portfolio, within 14 days of purchase. Once your finished portfolio has been delivered, the work is done and the sale is final — but if something is wrong with it, we'll fix it.
You can cancel and receive a full refund at any point before we begin work on your portfolio, provided you request it within 14 days of purchase. Just email us.
Your portfolio is custom-made for you from the details and clips you supply. Once we have delivered the finished portfolio, we cannot un-deliver it, so purchases are non-refundable at that point.
Because we usually deliver within 24 hours, the practical window to cancel is short — please email us promptly if you change your mind.
If your portfolio doesn't match what you built and ordered, has broken links or videos, or doesn't work as described, tell us and we will fix it at no charge. If we cannot put it right, you get a full refund.
If we are unable to build your portfolio — for example we cannot access your video files and cannot reach you, or we decline the order — you receive a full refund.
Annual renewals can be cancelled at any time before the renewal date; you will not be charged again. If a renewal has already been charged, contact us within 14 days for a refund of that renewal, provided you are not continuing to use the hosting. Cancelling hosting does not affect your ownership of the portfolio file, which is yours to keep and host elsewhere.
Send the cancellation request from your order email to client@shortfolios.com, the dedicated Shortfolios client address. We will confirm within 24 hours that the plan is cancelled. Once cancellation takes effect, the public portfolio and hosted clips are taken down and the portfolio is removed from our editor roster. You can still request the retained portfolio export at no charge.
If you are a consumer in the EU/EEA or UK, you normally have a 14-day right to withdraw from a distance purchase. For digital content and custom-made work, that right ends once delivery has begun with your agreement. By ordering and asking us to start work, you agree that we may begin immediately and you acknowledge that you lose the right of withdrawal once your portfolio is delivered. Nothing in this policy limits rights you have under mandatory local law.
Email client@shortfolios.com from the address you used to order, telling us your name and what you'd like. Cancellation requests are confirmed within 24 hours; other refund requests are answered as soon as practical. Approved refunds are issued to your original payment method by Paddle, our merchant of record, and typically appear within 5–10 business days depending on your bank.
You may also contact Paddle directly about a payment at paddle.net.
If something's gone wrong, please contact us first — we'd much rather fix it or refund you than have you go through your bank. We respond to every message.